Digital Platform Support Specialist, 6-months contract (Website Technical Support)

apartmentOPTIMUM SOLUTIONS (SINGAPORE) PTE LTD placeTampines calendar_month2/8/25

This is a 6-months contract role.

Responsibilities:

Platform & Hosting Support:

Provide technical support for the Xpress CMS platform, managing deployment pipelines, environment configurations, and hosting infrastructure (Test, Acceptance, Production).

Environment & DevOps Management:

Maintain containerized environments using Kubernetes and Docker. Support CI/CD pipelines using GitLab, including branching, packaging, and deployment strategies.

Monitoring & Quality:

Ensure code and system quality using tools such as New Relic, SonarQube, and OWASP security checks.

Privacy & Security Oversight:

Implement and maintain privacy and cookie compliance tools such as Cookie Consent and Privacy & Cookie Pro. Ensure GDPR and OWASP top 10 standards are upheld across platforms.

Domain Management:

Manage the full lifecycle of brand domains (registration, renewal, configuration), and consult business units on domain strategy and security best practices.

Service Delivery & Vendor Management:

Coordinate with external vendors and agencies to uphold SLAs and ensure timely resolution of platform-related issues.

Consultation & Troubleshooting:

Act as a technical consultant to internal teams, diagnosing hosting-related issues and advising on performance optimization, WAF/CDN configuration, and backend impacts.

Requirements:

5+ years of experience in platform/website support or infrastructure operations.
Strong knowledge of cloud services, Platform-as-a-Service (PaaS) models, and web hosting technologies.
Hands-on experience with: Kubernetes, Docker, GitLab, CI/CD pipelines, packaging strategies, New Relic, SonarQube, OWASP, CDNs, shared storage, and backend hosting environments.
Understanding of web performance concepts including SEO, WAF, CDN, caching, etc.
Familiar with GDPR, cookie compliance, and domain management.
Strong service delivery and vendor coordination experience
Able to translate technical issues into business impact and vice versa.

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