Customer Service Executive - Pasir Ris

We are looking for a patient and professional Customer Service Executive to join our team.

• Making & receiving customer inquiry calls
• Handling customer complaints
• Collecting & analysing customer feedback
• Responding to customer reviews
• Handle enquiries via phone, email and social media platform
• Prepare sales proposals for existing and new customers
• Execute order processing and order fulfilment tasks
• Collate monthly sales report
• Prepare invoices and work with Accounts Department to ensure prompt payments
• Schedule work for technical teams to meet customers timelines
• Liaise with external vendors : suppliers, contractors and business partners
• Any other duties as assigned and not limited to above responsibilities

Additional Information:

• Interpersonal and customer service skills
• Analytical and problem-solving skills
• Multitasking and organizational skills
• Ability to answer a high volume of calls and/or emails daily
• Ability to share work among the customer service team
• Attentiveness and patience
• Time-management skills
• Ability to find positivity in any situation

Requirements:

• minimum 2 years of working experience in the Sales/Customer Service field
• minimum OA level or equivalent
• excellent spoken and written English skills
• proficient in MS Excel, Words & PowerPoint

Mon to Fri 9am - 6pm

Alternate Sat 9am to 12pm