Field Service Engineer (Life Science Industry) - ref. z09246123
Smarthire by SEEK Bukit Merah Full-time
Our client is seeking a Field Service Engineer to join their team!
About Our Client
Our client is a leading provider of products and services for genomic analysis, supporting global customers in Agrigenomics and human healthcare. They offer integrated tools and technologies that accelerate sample preparation, amplification, cloning, expression, next-generation sequencing, custom oligonucleotide synthesis, and more.With a global customer base, our client is at the forefront of innovation in genomics research and applications.
What you'll be doing?- Customer Support: Build strong relationships with key account customers in APAC, ensuring maximum equipment uptime and optimal software utilization.
- Technical Expertise: Perform site preparation, instrument installations, training, troubleshooting, and preventative maintenance as core tasks.
- Global Collaboration: Function as part of a wider global support team, offering 24/7 emergency service support and troubleshooting assistance.
- Mentorship: Guide and develop junior service engineers through day-to-day activities and coaching sessions.
- Documentation: Generate training aids and technical documentation to support customer success.
- Customer Relationship Management: Support customers in using the SFDC sales force CRM platform for service case tracking.
- Continuous Improvement: Seek ways to optimize technical support and processes for enhanced customer satisfaction.
- Educational Background: Bachelor's Degree or Diploma in mechanical/electrical engineering, analytical or life science field.
- Experience: At least 3 years of experience supporting analytical or life science instrumentation as a service engineer.
- Technical Skills: Knowledge of PCR and/or Liquid handling automation from leading suppliers is an advantage but not required. Training will be provided.
- Travel Readiness: Willing to travel 50-60% of the time in APAC and occasionally to USA and EMEA for training.
How to apply
Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us!
We welcome applications from individuals with diverse backgrounds and experiences who are excited about contributing to the field of genomic technology.
All information received will be kept strictly confidential and will be used only for employment-related purposes.
Jobs DB Singapore Pte Ltd | 24C2640Low Jia Yi | R25127265
#SmartHire
Bukit Merah
Job Title: Field Service Engineer
Division/Function: D&G
Reports To: Field Service Supervisor
Department: Global Field Service Team
Location: Singapore
• Job Purpose
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