Toa Payoh - F&B Supervisor

A Food and Beverage (F&B) Supervisor plays a crucial role in managing and overseeing the daily operations of restaurants, bars, kitchens, and other food and beverage outlets within an establishment. Here’s a comprehensive job description for an F&B Supervisor:

Job Title: Food and Beverage Supervisor

Job Summary

The Food and Beverage Supervisor is responsible for supervising all aspects of the food and beverage service operations, ensuring the highest standards of quality, service, and guest satisfaction. This role includes overseeing staff, maintaining inventory, and ensuring compliance with health and safety regulations.

1. **Supervision and Leadership**

• Oversee the daily operations of the food and beverage department.
• Supervise and support F&B staff, including scheduling, training, and performance management.
• Ensure staff adhere to company policies, procedures, and service standards.
• Foster a positive and productive work environment.

1. **Customer Service**

• Maintain high levels of customer satisfaction by providing exceptional service.
• Address and resolve customer complaints and concerns promptly and professionally.
• Monitor guest feedback and implement improvements to enhance guest experiences.

1. **Operations Management**

• Ensure efficient and effective service delivery during all operating hours.
• Oversee the setup and breakdown of dining areas and events.
• Ensure compliance with health, safety, and hygiene regulations.
• Monitor and manage inventory levels of food, beverages, and supplies.
• Coordinate with kitchen staff to ensure timely and accurate order delivery.

1. **Financial Management**

• Assist in the development and management of the F&B budget.
• Monitor and control costs, including labor, food, and beverage expenses.
• Analyze sales and revenue reports, and implement strategies to maximize profitability.
• Ensure accurate cash handling and reconciliation of daily sales.

1. **Staff Training and Development**

• Conduct regular training sessions for F&B staff on service standards, product knowledge, and health and safety practices.
• Develop and mentor staff to enhance their skills and career development.
• Evaluate staff performance and provide constructive feedback.

1. **Quality Control**

• Maintain high standards of food and beverage quality.
• Conduct regular inspections of the dining areas, kitchen, and storage facilities.
• Ensure all equipment is properly maintained and in good working order.

• Proven experience as an F&B Supervisor or similar role.
• Strong leadership and management skills.
• Excellent communication and interpersonal skills.
• In-depth knowledge of food and beverage operations, including service techniques, menu planning, and inventory management.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office and POS systems.
• Certification in food safety and hygiene is an advantage.
• Flexibility to work various shifts, including evenings, weekends, and holidays.

• High school diploma or equivalent; a degree in hospitality management or related field is preferred.
• Minimum of 2-3 years of experience in the food and beverage industry, with at least 1 year in a supervisory role.

• This role requires standing and walking for extended periods.
• The work environment can be noisy and fast-paced.
• May require lifting and carrying heavy items.

This job description outlines the core responsibilities and qualifications required for an F&B Supervisor. Duties may vary based on the specific needs of the employer.