IT Executive - Geylang

Job Responsibilities

• Provide day-to-day support to users for all relevant systems under Property Management
• Act as the escalation point and first-line support for any reported applications / hardware issues
• Manage the tickets in the ticketing system and ensure they are resolved and closed within the SLA
• Onboarding / offboarding process of staff – laptops built and setup, guide staff of all relevant IT applications.
• Proficient in Microsoft 365 suites, especially OneDrive and Sharepoint Online
• Knowledge of Active Directory, LAN connectivity, Wifi support to end users etc.
• Manage IT hardware inventory
• Create, maintain, update, and distribute written system documentation to respective parties
• Evaluates training needs of users; develop training curriculum and prepare/ update training material; conduct training workshops for Property Management personnel

• Translate and documents work processes into business system functions
• Recommend solutions and changes for improving and aligning company policy, procedure and best practice
• Project-manage any identified system change with vendors and internal users
• Prepare test cases and test data for entering acceptance test; performs acceptance test of new and/or modified software applications
• Monitor system usage and report system change / implementation status to the management

Job Requirements:

• Minimum 4 years of working experience in IT / digital transformation environment
• Experience in IT project implementation, Agile preferred.
• Experience of enterprise application platforms
• Excellent problem-solving skills with ability to navigate technology and organizational issues to complete project tasks
• Positive, collaborative and solution-oriented attitude
• Knowledge of Real Estate preferred
• Excellent knowledge of IT solutions, new technologies and understanding technology trends
• Excellent written and communication skills. Strong organizational, interpersonal, and analytical skills.