Senior Operations Manager - Bedok

The Senior Operations Manager is a key leadership role in a growing local company with plans for expansion. This role is responsible for overseeing operations across the organisation and driving system-level improvements and digital integration across teams to strengthen operational excellence, enhance employee engagement, and deliver best-in-class customer experience.

KEY RESPONSIBILITIES

(A) DIRECTLY RESPONSIBLE FOR:

• Provide Company-wide operational leadership across Boutiques, Events, Fulfilment Logistics, Facilities Management and other operational areas to achieve operational excellence
• Lead in manpower planning; internal process (Standard Operating Procedures) documentation, adherence & improvements; budget planning & usage; and team performance
• Champion a culture of operational excellence built on quality, care and trust
• Track Key Performance Indicators, report insights, and recommend improvements to Senior Management

• Identify gaps and opportunities for system-level improvement, such as in manpower management, process improvement, cost efficiency, team productivity, technology adoption, scalable solutions, future-readiness
• Develop and implement system-level improvements
• Collaborate in cross-functional teams to deliver improvements (e.g. with Marketing, Finance, Human Resource)

• Identify and implement IT solutions – both traditional (e.g. POS) and emerging (e.g. Artificial Intelligence, Data Analytics) – to enhance operational efficiency
• Identify and implement IT solutions to integrate existing IT solutions or manual workflows to supercharge operational efficiency
• Collaborate in cross-functional teams to deliver improvements

(B) OVERALL RESPONSIBLE FOR

• Overall responsible – assisted by Manager (Boutiques & Events) – for all Boutique and Event operations in Front-of-House and Back-of-House, including smooth daily operations, adherence to SOP and achieving of KPI

• Overall responsible – assisted by Manager (Fulfilment Logistics & Facilities Management) – for all operations in Fulfilment Logistics and Facilities Management, including smooth daily operations, adherence to SOP and achieving of KPI

• A high standard of integrity, professionalism and work ethic
• Able to see the big picture, anticipate challenges, and implement system-level solutions
• An effective communicator who inspires confidence, clarity and action across teams.
• An effective leader who builds capable teams, fosters accountability and drives results
• A collaborative leader who influences and unites teams to deliver operational excellence

• Minimum 3 years of experience as F&B Operations Manager (overseeing 5 or more outlets), preferably in Quick Service Restaurant category
• Degree or Diploma
• Proven experience in implementing and integrating IT systems to enhance operational efficiency
• Strong administrative, communications and leadership skills
• Proficiency with Microsoft Office, Google Workplace
• Willing to work a typical 5-day work week, with flexibility to be in touch with ground operations on weekends and Public Holidays (if needed)

• Reports to Senior Management
• Direct Reports are managers of key functions and an HR Admin Exec within the Operations Department
• Applicants may indicate their current and expected salary in their resume to help us better assess fit.