Senior Telesales Executive

So, when you say hello to us, you are really empowered to say…“Hello BIG Possibilities”.

1. Sales Achievement

• Meet or exceed individual sales targets for Singtel TV GA products, broadband services, revenue goals, and churn rate reduction.
• Deliver effective sales pitches tailored to current promotions, product updates, and company policies.

1. Administrative & Operational Support

• Consistently meet key performance indicators (KPIs) set by the company.
• Handle escalated issues from customers, Customer Service, Sales Support, and other internal teams with professionalism and efficiency.
• Uphold the organization’s Core Values:
• Cultivate a Growth Mindset, Operate with Integrity, Make Customer First, Maximize Teamwork, Innovate with a Challenger Spirit and Take ownership.

1. Customer Experience

• Serve as a Singtel brand ambassador, delivering a positive and consistent customer experience.
• Support the implementation of Customer Experience (CE) strategies within the telesales team.
• Assist Team Leaders in improving Customer Experience (CE) Score

1. Other responsibilities

• Mentorship & Guidance: Support and mentor junior telesales executives in achieving their targets and improving sales effectiveness.
• Quality Assurance: Perform call reviews and provide feedback to team members to uphold quality standards.
• Training Support: Assist Team Leaders and Sales Trainers in onboarding and upskilling new hires.
• Process Improvement: Identify gaps in sales processes or customer handling and propose enhancements to drive better performance and customer satisfaction.
• Performance Reporting: Provide insights and recommendations during sales reviews; share best practices to improve overall team outcomes.

• Diploma in any field with a minimum of 2 years’ experience in Telesales or telemarketing, OR
• GCE ‘A’ Level with at least 6 months’ sales experience.
• Basic understanding of internet and telecommunications services.
• Customer-focused, self-motivated, and results-driven.
• Excellent verbal and written communication skills in English.
• Strong ability to engage, connect, and build rapport with customers.
• Effective team player with sound interpersonal skills.
• Energetic, enthusiastic, and professional demeanor.
• Comfortable working in a fast-paced, target-driven environment.
• Able to commit to a rotating shift: 12:00 PM – 9:00 PM, 5 days per week (Sunday fixed off).

• Full suite of health and wellness benefits
• Ongoing training and development programs
• Internal mobility opportunities

Are you ready to say hello to BIG Possibilities?

Take the leap with Singtel to unlock new opportunities and accelerate your growth. Apply now and start your empowering career!

We are committed to a safe and healthy environment for our employees & customers and will require all prospective employees to be fully vaccinated.