Bukit Merah - Customer Service Officer

apartmentMavis Tutorial Centre Pte Ltd placeBukit Merah scheduleFull-time calendar_month 

Mavis has the distinction of being the most trusted brand in the tuition industry since 1986 with 17 centres island-wide and we are seeking dedicated Customer Service Officer to join us. As a frontline staff, you will be the first point of contact with our existing customers and prospective ones.

Job Highlights
  • 5 days work week
  • 38 hour work week
  • Up to 21 days of leave
  • Attractive salary remuneration and variable bonus
  • Medical and insurance coverage

Core Responsibilities:

  • Assist in administrative duties pertaining to student and course registration matters.
  • Provide professional service and advice in order to achieve customer satisfaction.
  • Assist customers with their queries and concerns with a service oriented attitude.
  • Actively promote the organisation’s programmes to prospective customers in a professional manner.
  • Assist and follow-up with prospective or existing customers to promote new subjects and courses.
  • Work towards company sales targets and to maximise retention
  • Handle customers enquiries, enrolment, payments and maintain accurate files for auditing.
  • Establish a good rapport and build relationships with both prospective and existing customers.

Requirements:

  • Minimum ‘N’ Level
  • Able to commit on weekends
  • Strong interpersonal and communication skills
  • Positive work attitude, self-driven, independent, team player with strong service mindset
Why choose us?
  • Supportive Peers
  • Recognition & Rewards
  • Room for Growth & Career Advancement Opportunities
  • Comprehensive Training Program tailored to enhance skill set

If you believe you have the skills to contribute to our team, come join us now!

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