L1 Support/ Desktop Support Engineer

apartmentSAGL CONSULTING PTE. LTD. placeSembawang scheduleFull-time calendar_month4/11/25

Roles and Responsibilities

Perform installation and maintenance of the IT infrastructure (Hardware and Software) including remote troubleshooting.
Provide day-to-day tech support for the clients.
Help to add hardware and other applications as required for the clients.
Support of replacement and upgrade for computer & server equipment.
Monitoring and maintenance of the System (hardware and software)
Respond to all incident / service calls to troubleshoot and resolve incidents including basic repairs or parts replacements
Escalate when necessary in accordance to escalation matrix
Perform regular preventive and corrective maintenance, troubleshooting system hardware and all computer-based systems.
Coordinate and work with third-party supplier or other contractors to identify the causes of issues e.g. hardware, software, network problems and etc. that may affect the proper functioning of the System.
Liaise and work closely with customer to address service concerns and to solve technical problems.
Work with technical team to resolve more advanced issues when necessary
Perform Install / Move / Add / Change (IMAC) activities as tasked
Ensure all material are properly documented and handed over during shift changes

Skills:

Basic Network troubleshooting on Desktop/Laptop (LAN/Wi-Fi)
Basic Knowledge on Active Directory
Basic knowledge on Switches/Servers
Image deployment (Laptop/Desktop)

Requirement:

Require working in Shift
Work Location can Be Tuas

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