[ref. v38935621] Director/Executive Director, Business Dev't - Casino, International Marketing - Geylang

Director / Executive Director, Business Development - Casino, International Marketing (Greater China Region)

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE!

Be part of our diverse and inclusive team.

As a Director / Executive Director, Business Development - Casino, International Marketing (Greater China Region), your key responsibilities would include but not limited to:

Job Responsibilities

• Responsible for Business Development execution with a focus on developing the pipeline of second-generation High Net Worth Individual.
• Drive profitable growth by acquiring, developing, and servicing long-term relationships with UHNW customers.
• Promote the Marina Bay Sands Integrated Resort and drive increased awareness of Las Vegas Sands and its affiliated properties, to key premium segments and target markets.
• Engage constantly with key customers to drive customer loyalty to Marina Bay Sands.
• Ensure that all key customers of the target market are sufficiently engaged.
• Grow and maintain a specific assigned book of business through personalized sales engagement, in compliance with all company policies and regulations.
• Develop strong professional interpersonal relationships with new and existing customers to drive incremental visitation to Marina Bay Sands.
• Build detailed profiles on key premium player to develop in-depth knowledge of individual player preferences
• Develop a deep understanding of the financial status of patrons for source of wealth and credit purposes. To liaise and coordinate with the credit and premium account management department for any outstanding.
• Ensure that excellent customer experience is the focal point of customer touchpoints and interactions, in alignment with all applicable guidelines.
• Manage relevant budgets and complimentaries in alignment with customer reinvestment strategies to ensure desired customer profitability and margin.

• Prepare market analysis specific to the targeted customers segments.
• Develop an expertise with respect to the demographics, culture, behaviors, and the competitive landscape in each respective target market to support the design, development, and execution of successful business strategies.
• Enable and support a culture of communication, compliance, collaboration and knowledge sharing to help build constructive, dynamic teams that exhibit the Marina Bay Sands core values.
• Provide strong leadership to respective team members (where required) and assume ownership in their professional development and growth.
• Advocate and be the role model of operating under a shared vision with shared business objectives under senior leadership.
• Collaborate with other teams as well as other departments to help build an efficacious organization that is business-focused and people-centric.
• Protect the integrity and reputation of Marina Bay Sands and the team members.
• Actively participate in collaborative strategic planning processes within the team and with other departments to identify opportunities that will drive optimal growth and both short- and long-term profitability.

Job Requirements

• Degree in hospitality or related field preferred

• Possess a minimum of 7 years solid experience in managerial positions in the field of Casino Marketing or player development.

• Business proficiency in English, with fluency in 1 other Asian language to communicate with guests from different countries effectively.
• Proficient in the use of Microsoft software including Word, Excel, Outlook etc.
• Highly motivated, self-manageable, and sales-driven in a collaborative work culture
• Customer-centric and service-oriented, focused on hospitality and the customer experience
• Proven organizational skills and time management capability
• Adept at balancing the need for multi-tasking and prioritization of tasks
• Embrace challenges and overcomes obstacles with positive attitude
• Possess an ability to handle conflicts and solve problems in a culturally diverse environment
• Champion a culture of collaboration, learning, and adaptability amongst team members
• Seek continuous learning and improvement in personal and professional capacities

Display leadership skills, executive presence, and general business acumen

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.