Customer Service Officer

Work Week: 6 days per week

One Rest Day per week

Salary Ranges: S$3,000 to S$4,000

Position Overview:

We are seeking a dedicated and proactive Customer Officer to join our cleaning services team. The ideal candidate will serve as the primary point of contact for our customers, ensuring high levels of client satisfaction through effective communication, service coordination, and issue resolution.

Key Responsibilities:

1. Manage and maintain relationships with recurring customers to ensure continued satisfaction and retention.
2. Monitor service package expirations and proactively follow up with clients to facilitate timely renewals.
3. Handle payment collections professionally, ensuring payments are received before service delivery.
4. Address customer inquiries, feedback, and complaints with patience, professionalism, and a problem-solving mindset.
5. Maintain and update the customer database using Excel or relevant CRM tools.
6. Plan and coordinate cleaner schedules to meet client service requirements effectively.
7. Collaborate with internal teams to ensure seamless service execution and customer experience.

Job Requirements:

1. Proven commitment to responsiveness, reliability, and attention to detail.
2. Strong interpersonal skills with the ability to manage client concerns tactfully and professionally.
3. Resilient under pressure with the ability to work in a fast-paced environment.
4. Must be able to communicate fluently in both English and Chinese (spoken and written) to liaise with a diverse service team and clientele via phone, WhatsApp, and other platforms.
5. Willing to work six days per week.
6. Self-motivated, hardworking, and able to handle multiple responsibilities efficiently.