Assistant Manager / Sr Assistant Manager / Manager (CGQ)

Company description:

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.

Job description:

Department: Clinical Governance & Quality

Job Description:

You will support the functions of the department of Clinical Governance and Quality (CGQ), primarily in incident analysis, hospital policies and processes, as well as secretariat support for committees. In carrying out the various duties, you will be required to work very closely with senior management, clinical chiefs and doctors, patient care staff and other CGQ staff members.

Job Responsibilities:

1. Coordinate and facilitate the review of Serious Reportable Events (SRE), Sentinel Events (SE) and Mortality and Morbidity (M&M) incidents, and undertake its related work (e.g. develop new clinical protocols and indicators; follow up on recommendations; assist with Ministry of Health's audits).
2. Coordinate and facilitate Root Cause Analysis (RCA) and undertake its related work.
3. Monitor the hospital's incidents occurrences through the Portal for Risk Identification and Safety Management (PRISM) system and the daily tracking list from the nursing department.
4. Support the department in work related to hospital accreditation and audits (e.g. ESS / JCI audits, MOH hospital licensing).
5. Support the department in work relating to clinical quality (e.g. IMH Quality Festival and in any other work as assigned.
6. Perform any other duties as assigned by supervisor or Assistant Chairman, Medical Board (Clinical Quality & Value).

Requirements:

1. Able to multi-task and manage teams and projects.
2. Able to communicate effectively at all levels with good interpersonal skills.
3. Possess a strong command of the English language, both written and spoken.
4. Proficient in Microsoft Office, especially in Excel and in data processing.
5. Meticulous and thorough, with keen attention to details.
6. Good with numbers and has interest in statistics and data analysis.

1. Degree holder with at least 2 to 5 years of relevant experience, preferably in a hospital setting.
2. Prior experience with RCAs and Human Factors Analysis and Classification System (HFACS) would be advantageous.