Customer Service Team Lead - Pasir Ris

DUTIES:

1. Support all customer service initiatives
2. To perform and lead customer service executives in daily processes, Order management, Quotation generation and management
3. Provide top-notch Account and Order Management for both In-house and VRM orders, including Rebate calculation/preparation, warranty administration, TAT/OTD monitoring and review, credit review and month-end closing coordination with assistance from Account Support Administrator
4. To lead customer service executives in initiatives to improve sales and gross margin
5. Communicate with other internal stakeholders to ensure that contractual obligations such as TAT, Quality, Invoicing, Shipping and other customer requirements are met
6. Monitor and report on Sales/Profit/Gross Margin performance to meet department objectives for departmental report
7. Lead/support performance reviews for local and overseas customers
8. Work with Manager to Identify, develop new markets and products, customers and business opportunities to meet corporate goals and objectives
9. Any other duties as assigned by the Customer Service Manager

The ideal candidate should possess the following requirements to be considered for this position:

• Degree with minimum 5 years’ customer service experience
• Aerospace MRO experience essential
• Self-motivated and collaborative: Ability to work independently and as a team while contributing effectively within a fast-paced dynamic team environment
• Ability to solve problems, alleviate conflicts, and escalate tactfully
• Ability to multitask, manage time, and prioritize
• Strong communication and interpersonal skills: Demonstrates a positive attitude and maintains a constructive approach in all interactions.
• Strong organizational skills with an exceptional eye for detail, ensuring the accuracy of customer orders, quotations, and documentation.
• Experience with CRM tools preferred.
• Strong Microsoft excel, power point and word skills