Application Support Engineer - (Front and Middle Office)

Job Description

This role involves close collaboration with traders, sales, and operations teams to provide real-time support for trading activities, including RFQ handling, pricing, and trade lifecycle management, while maintaining high system availability for critical applications.

• Deliver real-time production support for Fixed Income Front Office trading systems, ensuring minimal disruption to trading activities.
• Provide hands-on support to traders in a live trading environment, addressing time-sensitive issues effectively.
• Support and manage key trading platforms such as ION, Bloomberg TOMS, TradeWeb, MarketAxess, MarkitWire, and Murex.
• Manage pricing and RFQ (Request for Quote) workflows to ensure accurate pricing distribution and timely responses.
• Support trade booking, validation, and lifecycle processes to ensure accurate trade capture and processing.
• Monitor end-to-end trade flows, from pricing and execution through booking and downstream systems.
• Perform regular system health checks, trading readiness validations, and market open support.
• Act as the primary point of contact for Front Office users, including traders, for all trading-related system issues.
• Troubleshoot issues related to market data feeds, pricing, trade capture, and system connectivity.
• Handle incident management in line with strict SLA requirements, particularly during active trading hours.
• Communicate clearly with stakeholders during live issues, providing timely status updates and resolution plans.
• Collaborate with external vendors (e.g., ION, Bloomberg) and internal technology teams for issue resolution and enhancements.
• Support production releases, system changes, and region-specific trading configurations.
• Ensure adherence to ITIL processes (Incident, Problem, and Change Management) and regulatory compliance standards.

• 4-6 years of experience in IT production support within financial institutions.
• Minimum 3+ years of direct experience supporting Fixed Income Front Office trading environments.
• Proven experience supporting traders in a live trading setup (mandatory requirement).

• Strong hands-on support experience with:
• ION Trading Platform (mandatory / highly preferred)
• Bloomberg TOMS (Trade Order Management System)
• MarkitWire (highly preferred)
• TradeWeb (preferred)
• MarketAxess (preferred)
• Murex (preferred)

• Strong understanding of Fixed Income instruments, including Bonds, Repo, Rates, and Credit products.
• Solid knowledge of the Front Office trading lifecycle, including Pricing → RFQ → Execution → Trade Capture → Booking → Settlement.
• Familiarity with market data feeds (e.g., Bloomberg), trading connectivity, and system interfaces.