Customer Service Representative

We’re seeking a Customer Support Representative to handle communications across calls, emails, and chatbot, resolve user issues, document incidents, and collaborate with teams to deliver timely and effective service.

Key Responsibilities:

• Conduct outbound calls to users.
• Provide first-call resolution to users contacting the public-facing hotline, offering advice and assistance on reported issues.
• Coordinate with other support teams or product teams as needed to resolve requests and issues promptly.
• Ensure accurate documentation, notification, escalation, tracking, and follow-up of all incidents, with primary focus on customer contact.
• Manage emails assigned by the team leader.
• Respond to inquiries via the Chatbot system.
• Handle calls from members of the public, addressing problems and queries while maintaining composure under pressure.

Requirements:

• Minimum of an O-Level qualification or equivalent.
• At least 6 months of relevant work experience in customer service or a similar role.
• Ability to manage stress effectively while handling high call volumes and public-facing queries.
• Attention to detail in documentation, escalation, and follow-up processes.
• Capability to work collaboratively with cross-functional teams to resolve issues.

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

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EA Registration No. R1110345