Consultant, Quality Management

The Quality Management Consultant is responsible for supporting the Legal Entity Quality and Safety (such as Laboratory Quality, Quality, Occupational Health & Safety and Environmental) Management Systems in the establishment, implementation and maintenance & improvement of the Integrated Management System (IMS) of TÜV SÜD ASEAN laboratories and offices in his/her capacity and ensure that corporate directives for IMS initiatives are complied with and effectively managed.

Key Responsibilities:

• Provide overall quality and safety management support to TÜV SÜD ASEAN in relation to TÜV SÜD certification and accreditation certificates status.
• Lead and direct quality and safety management initiatives in TÜV SÜD development and management systems consultancy to align with the business requirements.
• Develop and compile monthly quality and safety management reporting, manage non-conformity and operational metrics for quality and safety improvement and provide structured feedback on quality performance to management.
• Work closely with/and support ASEAN’s Quality & Safety Team for effective quality and safety assurance and control of all quality and safety standards & measures.
• Develop and implement quality and safety management procedures as well as conduct structured quality and safety training programmes for ASEAN's regional laboratories and offices.
• Responsible for supporting, coordinating and managing continual improvement initiatives including the various certification schemes, documentation matters and process control improvement activities.
• Ensure that the IMS and documented procedures and instructions are updated, and revised, to meet the needs of internal audit system and external accreditation and certification bodies’ requirements.
• Liaise with other business units, departments and division in relation to quality and safety management systems and activities and drive continuous improvement initiatives and best practices.
• Investigate and record customer complaints/customer feedback regarding services performance, specifications and reliability of testing, inspection, and certification outcome.
• Assists ASEAN QMR in processing system-related complaints/customer feedback, and in monitoring and driving appropriate corrective and preventive actions to improve the quality and safety in ASEAN.
• Keep senior management abreast of significant developments identified during quality and safety control activities.
• Any other responsibilities appropriate for this level.

Key Requirements:

• Bachelor’s degree required, with at least 5 years' relevant working experience Quality and Safety Assurance management experience.
• Possess working knowledge on ISO/IEC 17020, ISO/IEC 17021, ISO/IEC 17024, ISO/IEC 17025 & ISO/IEC 17065, ISO Standards, SAC-SINGLAS requirements, etc.
• Proven experience and strong knowledge of quality management systems (6 Sigma, SPC, Lean) international quality standards, Occupational Health & Safety standards, and Environmental standards including sourcing best practice as well as the ability to mentor quality and safety individuals.
• Meticulous with good organizing, administrative ability, a great motivator with excellent organisational, problem-solving & communication skills.
• Result and service-oriented individual, who possesses initiative, effectively communicate (both oral and written) and influence at management level is essential.
• Analysis, critical-thinking and problem-solving skills to review management systems, find lapses and pose solutions to those gaps.
• Proficiency in Microsoft Office applications especially power point, excel and words.
• A proactive team player but with the ability to work independently in challenging projects and timelines with strong customer orientation.
• Ability to influence and motivate others with strong communication skills.
• Good time management and coordination ability.
• Familiar with Business Continuity Management (BCM), Compliance Management, Personal Data Protection (PDP), or Quality & Safety standards & processes, to follow corporate and local regulations is an advantage.
• Enthusiastic, efficient, and resourceful with a "can-do" attitude.