Application Support Engineer
DCS Synthesis Bedok Full-time
Job Description & Requirements
Responsibilities- Efficiently manage multiple incidents simultaneously in a high pressured environment
- Handle all customer requests via various support channels; inbound phone calls, email, and chat
- Clearly document and investigate all Support incidents
- Comprehensive understanding of DCS’s platform and technical architecture so to effectively troubleshoot issues
- Provide timely and meaningful updates to customers
- Perform Level 1 Helpdesk troubleshooting, Level 2 remote troubleshooting, and Level 2 Onsite troubleshooting activities for existing Customers.
- Standby support for our customers on off-office hours, weekends and public holidays on a rotational basis
- Minimum IT Diploma
- Able to communicate with clients effectively
- Minimum 2 years’ experience on Customer support
- With experience in CRM / Loyalty System / POS is preferred
- Good background in Microsoft SQL Database
- Exceptional customer handling, telephone and written skills
- Investigation and diagnostic skills and an enthusiastic ability to problem solve
TEAMLEASE DIGITAL SOLUTIONS PTE. LTD.Bukit Batok, 19 km from Bedok
Occupation: Software Development Engineer
Role Overview
We are looking for an Enterprise Application Support Engineer to support mission-critical enterprise applications and production environments. The role involves incident management...
DCS SynthesisTampines, 4 km from Bedok
Job Description & Requirements
Responsibilities
• Efficiently manage multiple incidents simultaneously in a high pressured environment
• Handle all customer requests via various support channels; inbound phone calls, email, and chat
• Clearly...
RAPSYS TECHNOLOGIES PTE. LTD.Geylang, 4 km from Bedok
functionalities to meet business needs.
• Work with project leads, users and developers to improve processes and functionality.
Technical Support:
• Assist with Java application development and troubleshooting after post-implementation.
• Write and optimize SQL...