e-Commerce Executive (Product Content cum Customer Service)

You will handle customer enquiries, order-related issues, and coordination with internal teams and delivery partners to ensure a smooth and satisfying customer experience from purchase to fulfilment.

Working hours: 9.00AM - 6.30PM

Responsibilities:

• Create & maintain all E-commerce platforms content while ensuring all content are updated and in line with guidelines/ reference at all times
• Manage product listing, price points and inventory levels
• Create awareness, marketing and maintenance for all social media platforms such as Facebook, Instagram and company website.
• Developing concepts, graphics and layouts for products illustrations, production communication materials, digital printing such as online advertisements or promotions. Must possess minimum graphic design experience.
• Other ad hoc duties assigned
• Respond promptly to customer inquiries via platform chats, email, or social channels, and triage escalations accurately.

Requirements:

• Minimum Diploma in Business Administration, Marketing or equivalent.
• Conversant in Graphic Design activities
• Strong written communication skills with the ability to handle customer enquiries, order issues, and after-sales support professionally. Service-oriented, patient, and able to work effectively in a fast-paced environment.