[ref. h90516004] Concierge & Admin Assistant (Punggol)

The Concierge & Admin Assistant (Punggol) will provide essential administrative and operational support to the Operations, Clinical and Concierge teams in a SLR setting. The role requires excellent organizational skills, attention to detail, and a compassionate approach to supporting residents, staff, and visitors.

Responsibilities:

Administrative Support:

• Manage and organize office files, records, and documentation.
• Schedule and coordinate meetings, appointments, and events for the

• Prepare and distribute memos, emails, and other communications.
• Maintain inventory of office supplies and place orders as needed.

Operations Support:

• Assist with the coordination of daily operations to ensure smooth functioning of the SLR.
• Support the onboarding process for new staff, including preparing orientation materials, processing of access forms/ cards.
• Manages the booking system for SLR rooms/ halls at SLR

Concierge Support:

• Greet visitors, residents, and families in a friendly and professional manner.
• Assist with resident inquiries and requests, ensuring a high level of customer service.
• Coordinate transportation, appointments, and other services for residents as needed.
• Manages the IT Visitor System/ Outing Booking System for SLR

Communication and Coordination:

• Act as a liaison between the Operations team, Concierge team, and other departments.
• Answer and direct phone calls, taking messages when necessary.
• Assist in resolving resident or family concerns by escalating issues to the appropriate team members.

Data Management:

• Update and maintain relevant databases with accurate information.
• Generate reports and summaries as required by the Operations Exec/ Clinical Team Lead/ Concierge Team Lead

General Duties:

• Perform other administrative tasks as assigned to support the overall functioning of the SLR.
• Maintain confidentiality of sensitive information at all times.

Qualifications:

• GCE O Level or higher;

• Proven experience as an administrative assistant or in a similar role.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and basic office equipment.
• Strong organizational and time-management skills.
• Excellent verbal and written communication skills.
• Compassionate and patient demeanour, with a focus on providing exceptional service.
• Ability to multitask and work in a fast-paced environment.

Preferred Skills:

• Experience working in a healthcare or senior living environment.
• Knowledge of medical or care-related terminology.
• Familiarity with scheduling and database management software.

Working Conditions:

• This role is primarily office-based but may require occasional movement throughout the nursing home.
• May involve occasional weekend or evening shifts to support events or emergencies.