Customer service executive - west (tuas) *urgent* *able to start immediately*

Key Responsibilities:

• Lead and manage the customer service team to ensure smooth daily operations.
• Liaise with internal departments to process customer order requests accurately and efficiently.
• Actively engage with customers to resolve feedback and ensure a high level of satisfaction.
• Coordinate with customers on cargo, inventory matters, and related administrative duties.
• Maintain accurate records of shipping, tracking, and inventory movement.
• Develop, maintain, and submit reports on a regular or ad-hoc basis.
• Handle customer inquiries and requests promptly to ensure satisfaction and retention.
• Perform monthly billing and address customer billing-related queries.
• Prepare and present KPI reports to management.

Job Requirements:

• Proven experience in a logistics, shipping, or operations executive/supervisory role is preferred.
• Experience with shipment documentation is an advantage.
• Familiarity with transport and warehouse operations, as well as coordination with cross-functional teams, is beneficial.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook) is essential.
• Strong verbal and written communication skills to liaise with customers, suppliers, and team members.
• Ability to follow up on issues, escalate problems, and provide clear status updates.
• Strong organizational skills with the ability to handle multiple tasks, prioritize, and meet deadlines.
• Attention to detail to ensure accuracy in documentation.
• Ability to adapt to changing priorities and fast-paced work environments.

How to Proceed:

Interested applicants, please apply directly through the job portal or forward the latest copy of your resume to [email protected]. Alternatively, you may directly send your CV to +65 8518 5663.

Please note that only shortlisted candidates will be notified.