Customer Service Officer

Customer Service Officer

Job Description

We are a dynamic company with 20 years in the beauty industry. We currently have 9 outlets across Singapore with 3 brands thus you will be introduced and expected to contribute to value add to the interesting marketing concepts suited for both the Beauty and Wellness industry.

• The candidate is expected to make outbound calls to customers and to respond to inbound enquiries from leads, giving a basic introduction of Company’s latest promotions with the aim of maximising the take-up of these promotions.
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner, in both English and Chinese (to liaise with Chinese-speaking customers).
• Scheduling service appointments for customers and follow up Identify and escalate complex issues to appropriate departments for resolution
• Collaborate with team members to improve policies and customer service processes
• Address customers’ complaints in a timely and professional manner. Conduct first level investigation into customers’complaints, identify expectation gap and work with service team members on service recovery aiming towards customer satisfaction.
• Build customer loyalty and retention by delivering the unique customer service experience
• Update activity reports (Documentation of calls for tracking, monitoring and follow-up)
• Maintain accurate records and reports on customer interactions and feedback
• Strong teamwork and interpersonal skills to work effectively with colleagues.
• Assist in ad hoc administrative duties

• Singaporean, Permanent Resident or candidates with full working rights for Singapore.
• Must be able to converse fluently over the phone, and read and write in English and Chinese (to liaise with Chinese-speaking customers).
• Must be proficient in MS Word and MS Excel
• At least 1 year customer service or telemarketing experience
• Skilled in negotiation, listen attentively,identify callers’ needs, and remain composed even when dealing with agitated customers
• Minimum GCE ‘N’ Level
• Able to commit retail hours (Tuesday to Saturday, 11am – 8pm)
• Requires a sense of urgency
• Able to work independently with minimal supervision
• Good team player, positive attitude and willing to learn

• Up to $2800 monthly salary, depending on experience of candidate
• Full Time (5 days work week) / Flexiblehours (Tuesday to Saturday, 11am –

• Staff discounts and privileges from all PhoenixRise outlets
• Office located near Tai Seng MRT (Circle Line)
• Clean, quiet and comfortable working environment