Geylang - Helpdesk Support Engineer | Singaporean Citizens Only!

Responsibilities:

• Assist and respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
• Provide operating guidance, training and troubleshooting documents to internal and external parties.
• Ensure the delivery of support in accordance to project’s SLA.
• Perform routine system health checks and escalate abnormalities to appropriate team
• Gathering of logs/information requested from L2 and L3 for ticket resolution
• Assist in generation of various reports and other admin work
• To be able to attend to user on-site when required.
• Assist in re-imaging of workstations

Requirements:

• Diploma in Computer Science / Engineering/ Information Technology or equivalent
• Min 1 year's working experience as helpdesk agent, experienced in fronting customers
• General knowledge of Windows10, Printers, Network with prior experience in applications support, Usage of prior ITSM like Managed Engine and ServiceNow is a plus.
• Due to the nature of the project, only applications from Singaporean citizens can be accepted

Apply, please kindly email your updated resume to [email protected].

Only shortlisted applicants will be notified.

APBA TG Human Resource Pte Ltd (14C7275) || Akshya R (R24122440)