Customer Service Executive (Korean Speaking)

The Role

We are looking for a hands-on Customer Service Executive to manage the daily coordination of air and sea freight shipments. You will serve as the key liaison between the company, clients, and overseas partners, ensuring that all shipments are handled efficiently and documentation is accurate.

• Freight Operations & Coordination:
• Prepare competitive quotations for air and sea import/export shipments.
• Coordinate schedules and arrange bookings with carriers and co-loaders.
• Manage end-to-end operations for project-based business opportunities, including evaluating feasibility and preparing quotations.
• Handle 3PL and warehouse inbound service operations, including preparing quotations and issuing Delivery Notes.
• Documentation & Compliance:
• Create and forward Debit Notes (DN) to clients for air and sea shipments.
• Review, verify, and process all shipping documentation, including Bill of Lading (BL), Commercial Invoice & Packing List (CIPL), import/export permits, Certificates of Origin (COO), and CNM (Cargo Notification Message).
• Client & Partner Management:
• Build and maintain strong, long-term relationships with Singapore-based clients and overseas partners.
• Serve as the primary point of contact for Korean-speaking counterparts and clients, ensuring clear communication and contributing to business growth.

Ideal Candidate:

• Diploma in Supply Chain & Logistics, Business Management, or a related field.
• Language: Proficiency in both English and Korean (spoken and written) is mandatory to liaise effectively

• Experience: Strong background as a Customer Service Executive. Candidates with customer service experience in the supply chain industry will be strongly considered.
• Skills: Strong knowledge of import/export documentation and procedures. Excellent coordination, multitasking, and problem-solving abilities.