Retail Associate (A Premium Tea Brand))

Job Summary

The 1872 Clipper Tea Co. is expanding, and we’re looking for a Retail Associate to join our team. This isn't just a job—it's an opportunity to grow your career. We are seeking a proactive and enthusiastic team player who will be the face of our brand, helping customers discover our heritage and find their perfect brew.

• Customer Engagement: Greet every customer with a warm welcome and provide an exceptional, personalised shopping experience. Proactively share your knowledge of our tea blends and accessories to confidently recommend products and meet store targets.
• Product Expertise: Become an expert on our teas, from our classic favorites to new seasonal blends. You will be a go-to resource for customers, helping them understand our "farm-to-cup" philosophy and the art of brewing.
• Store Operations & Visual Merchandising: Maintain the store's pristine appearance and inviting atmosphere. This includes keeping displays organised, assisting with inventory, and ensuring our products are showcased beautifully.
• Point-of-Sales Transactions: Handle all sales, returns, and payment processes with accuracy and efficiency, ensuring a smooth checkout experience for every customer.
• Team Collaboration: Work closely with the team to ensure the store runs smoothly every day. Your energy and positive attitude will be key to a dynamic and collaborative workplace.
• Compliance: Uphold all company standards and policies, from sales procedures to safety protocols.

• A highly driven, positive, and outgoing attitude with a passion for tea.
• Excellent communication skills in English.
• A minimum of one (1) year of experience in a premium retail environment. Specialty tea or coffee experience is a plus.
• Ability to multitask and thrive in a busy store.
• Flexibility to work various shifts, including weekends and public holidays.

• Career Growth: This is an entry-level position with clear opportunities for development into a leadership or managerial role. We are committed to your growth.
• Comprehensive Training: We provide regular classroom and on-the-job training to turn your passion into expertise.
• Competitive Benefits
• Monthly incentives + annual performance bonus
• Up to $1,600 of medical and dental coverage
• Staff discounts (applicable for all brands under the B.P. de Silva Group
• Complimentary drinks

Work Hours: 44 hours, 5 day work week