Tampines - Customer Service Officer

Job Description

As a Customer Service Officer at ComfortDelGro Driving Centre (CDC), you will be CDC's first point of contact for learners/customers as they embark on their learning journey as well as to provide backend customer care support for CDC.

Job Responsibilities:

• Processing enrolment for learners
• Conducting course enrolment briefings for new learners
• Administering eyesight tests for new learners
• Manage queries from general public/learners through CDC’s Live Agent software (i.e. emails, live chat, digital calls)
• Fostering awareness of school licensing and non-licensing courses
• Assisting with lesson/test booking requests
• Handling payment for various services
• Promoting merchandise sales
• Settling daily stock reconciliation and account closing
• Any other relatable duties as assigned

Requirements:

• Minimum Education Qualification: Minimum " O " level, preferrably in the Business & Services field
• Preferably a minimum of 2 years’ experience in customer service
• Good communication and interpersonal skills
• Possess positive attitude to navigate challenging situations & scenarios
• Patient and customer-service oriented
• Intermediate level of IT skills, particularly in commonly used computer applications
• Preferably bilingual to communicate with diverse group of learners

Work Schedule:

• 5.5 day work week (Alternate Saturdays)
• Week 1 - Monday to Friday: 9.30am to 6.30pm, Saturday: 8.30am to 1pm, Sunday: Rest
• Week 2 - Monday to Friday: 9.30am to 6.30pm, Saturday: Off, Sunday: Rest

Benefits:

Attractive incentive schemes and bonus in line with job performance.

Interested applicants should apply with their resume stating expected salary and contact details.

Please note that only shortlisted candidates will be notified.