Customer Service Executive (Immediate)

apartmentVon Roll Asia placeWoodlands scheduleFull-time calendar_month29/4/25

About the role

Seeking a talented Customer Service Executive to join the dynamic team at Von Roll Asia Pte Ltd. In this full-time position based in Woodlands Regional Centre North Region, you will play a crucial role in providing exceptional customer service and support to our valued clients.

As a key member of our sales department, you will be responsible for handling customer inquiries, processing orders, and ensuring customer satisfaction.

What you'll be doing

Responding promptly and professionally to customer inquiries via phone, email, and other communication channels
Accurately processing and fulfilling customer orders, including order entry, tracking, and follow-up
Providing effective problem-solving and dispute resolution to address customer concerns
Maintaining detailed records of customer interactions and transactions
Collaborating with the sales team to identify and address customer needs
Assisting with various administrative tasks to support the smooth running of the customer service function

What we're looking for

Proven experience in a customer service or sales coordinator role, preferably within the manufacturing or logistics industry
Excellent communication and interpersonal skills, with the ability to build rapport and provide exceptional customer service
Strong organisational and multitasking abilities, with attention to detail and the capacity to work in a fast-paced environment
Proficiency in using SAP SD/MM/PU and customer relationship management (CRM) systems. Excellent Microsoft Office/Excel.
A positive, customer-centric attitude and a willingness to go the extra mile to ensure customer satisfaction

What we offer

At Von Roll Asia Pte Ltd, we are committed to providing our employees with a supportive and rewarding work environment. In addition to a competitive salary, we offer a range of benefits, including:

Comprehensive health and wellness coverage

Opportunities for professional development and career advancement

Team-building activities and social events to foster a positive company culture

If you are excited about this opportunity and believe you have the skills and experience to excel in this role, we invite you to apply now.

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