E-Commerce Manager - Geylang - ref. g25024723

Primary Relationships

The position reports to the Directorate.

• Lead an e-commerce team and oversee the day-to-day operations of our E-Commerce platforms
• Coordinate order processing, ensure accurate product fulfilment.
• Collaborate with marketplace’s logistics team to ensure accurate pick up and delivery of orders. Monitor and Process orders tracking and delivery status.
• Address customer inquiries, handle returns, exchanges, and refunds orders in line with company policies.
• Review product listings, ensuring accuracy in descriptions, images, and prices.
• Works with marketplace’s Account’s manager to drive promotional campaign.
• Monitor and update warehouse inventory, and order stock from local supplier.
• Ensure product fulfilment and accuracy for outbound shipment of retail sales.
• Work with management to decide product range and availability.

• Understanding and management of Lazada Sponsored Solutions and Shopee Ads is a must.
• Develop and implementation of marketing plans across multiple marketplace platforms.
• Collaborate closely with internal and external teams including design, marketing, PR, social media, to develop and implement marketplace related collaterals and plans.
• Oversee product prices and applied discounts. Conduct bi-weekly reporting and data analysis to marketplace performance, identifying areas for improvements and optimisations.

• Creating and planning work schedules of staff.
• Conduct personnel performance appraisals to assess training needs
• Any duties as assigned

• 5 years working experience
• At least diploma qualifications
• Strong operational executions abilities
• Understanding of online marketplace platforms such as Amazon, Lazada, Shopee and TikTok
• Problem solver, with strong time and project management skills.