F&B Specialist, F&B Operations (Attractions & Destination Experience)

Universal Studios Singapore]

The F&B Specialist is responsible for delivering warm and efficient service by welcoming guests, supporting food and beverage service, and ensuring a pleasant dining experience. The role supports daily outlet operations while maintaining service standards, contributing to overall guest satisfaction.

Job Responsibilities:

• Welcome guests at the entrance and assist in leading them to their tables in a warm and professional manner.
• Present and articulate menu items clearly to guests, responding to basic enquiries and providing recommendations when appropriate.
• Host and engage guests while serving food and beverages, ensuring prompt and attentive service.
• Accurately process food and beverage orders, including operating the cash register and handling transactions.
• Support daily operations through stock replenishment, polishing cutlery, and completion of other assigned dutiery, and completion of other assigned duties.
• Maintain cleanliness and organization of the dining area in accordance with hygiene and service standards.
• Interact with guests to provide a welcoming and memorable experience, ensuring service expectations are consistently met.

Job Requirement:

• Minimum GCE ‘O’ Levels or equivalent.
• Minimum 1 year of experience in Food & Beverage service, preferably within a hotel or established dining environment.
• Experience in customer-facing or service roles is preferred.
• Good interpersonal and communication skills.
• Ability to communicate menu information clearly and confidently.
• Basic cash handling and POS system operation skills.
• Ability to work effectively in a fast-paced service environment.
• Basic knowledge of food and beverage service procedures.
• Able to perform shift work, and willing to work during evenings, weekends and public holidays.
• Able to stand for long hours and work in an environment where there can be hot, humid and wet weather.