Guest Relations Executive, Concierge - Toa Payoh - ref. o48514215

We are looking for a professional Guest Relations, Concierge to support our restaurant outlets at Orchard. The successful candidate will play a critical role in delivering professional and expert concierge services to customers.

Job Responsibilities:

• To deliver professional and expert concierge services to customers.
• To handle customer requests or enquiry via phone, email, and/or chat.
• Interact with customers to provide information in response to inquiries and to handle and resolve complaints.
• Establish relationships with customers with a positive customer experience feeling after every contact.
• Communicate responses in a clear, professional, timely and concise manner.
• Work with team and resources to provide customer with requested service.

Job Requirements:

• Candidates must possess at least 1 year of Call Centre / Hospitality experiences.
• Proficient in Microsoft Office (especially Excel and PowerPoint);
• Customer service oriented, result driven & good team player;
• Able to work weekends and public holidays.