Dental Customer Service Executive (Front Desk Lead)
Twin City Endodontics (Tanglin) Pte Ltd Bukit Merah Full-time
Job Responsibilities
Front Desk & Patient Service- Welcome and register patients professionally
- Handle phone calls, WhatsApp, email and walk-in enquiries
- Provide excellent patient service and support
- Maintain a clean, tidy and professional reception and waiting area
- Handle patient feedback and escalate issues appropriately
- Schedule, reschedule and confirm appointments accurately
- Monitor appointment books and support doctor slot utilisation
- Follow up on no-shows and available slots
- Support treatment continuation and follow-up appointments
- Prepare accurate billing and ensure charges are billed correctly according to treatment and clinic SOP
- Collect payments and support CHAS, MediSave and insurance-related matters
- Ensure accurate documentation and payment handling
- Coordinate laboratory case collection and delivery
- Follow up on outstanding cases
- Support daily clinic workflow and SOP implementation
- Guide and support junior front desk staff
- Support onboarding and training of new staff
- Raise operational issues early for resolution
- Minimum 2 years customer service / front desk experience preferred
- Dental / medical clinic experience preferred
- Good communication and interpersonal skills
- Organised, meticulous and able to multitask
- Comfortable using clinic software and computer systems
- Team lead / supervisory experience is an advantage
Work Location: Forum, Orchard Road
Working Hours:
Mon – Fri: 9am – 6pmSat: 9am – 1pm
Sun & PH Off
What We Offer- Competitive salary + performance rewards
- Medical & dental benefits
- Training and support provided
- Career progression opportunities
- Supportive team environment
- Convenient Orchard location
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