Customer Quality Engineer Intern – Southeast Asia Pacific

Reporting to: Customer Quality Manager, SEAP

ABOUT THE COMPANY

Founded in 1922, Socomec is an industrial group with a workforce of 4800 people. Our core business – the availability, control and safety of low voltage electrical networks with increased focus on our customers’ power performance. In 2025, SOCOMEC achieved a revenue of €997 million (provisional, not yet audited).

Visit us at www.socomec.com

ABOUT THE ROLE

This is a pipeline role for high-potential talent aiming to build a career as a Customer Quality Engineer.

Key Responsibilities & Learning Objectives

• Assist in collecting, organizing, and analyzing field quality data (failure reports, warranty claims, customer feedback) from SEAP markets.
• Support the creation of quality performance dashboards and reports for regional stakeholders.
• Learn to use quality management tools and CRM systems.

• Participate in cross-functional investigations of customer-reported issues alongside experienced engineers.
• Contribute to drafting 8D reports and corrective action plans under guidance.
• Help document lessons learned and update failure mode databases.

• Support continuous improvement projects aimed at reducing warranty costs or improving customer satisfaction metrics.
• Assist in preparing materials for quality reviews with markets and partners.
• Help audit and improve quality documentation and processes.

• Participate (where appropriate) in customer call-backs or feedback sessions to understand real-world concerns.
• Learn how quality data translates into customer trust and business impact

WHO WE ARE LOOKING FOR:

Qualifications & Skills:

• Currently pursuing a Bachelor’s or Master’s degree in Electrical Engineering, Mechanical Engineering, Industrial Engineering, or a related field.
• Strong academic record with a keen interest in quality management, reliability engineering, or customer-centric operations.
• Analytical mindset with basic proficiency in Excel/Google Sheets; exposure to data visualization (Power BI, Tableau) is a plus.
• Excellent communication skills in English; proficiency in another SEAP language (e.g., Bahasa, Thai, Vietnamese) is advantageous.
• Curious, proactive, and eager to learn in a multicultural business environment.

Mindset & Potential:

• A problem-solver who asks “why” and thinks systematically.
• Interested in both technical details and human aspects of quality.
• Adaptable and collaborative, able to work with teams across cultures and functions.
• Aspires to build a career in quality engineering, customer success, or operational excellence

• Mentorship: Direct coaching from experienced CS&Q leaders and engineers.
• Hands-On Experience: Real projects with measurable impact on product quality and customer satisfaction.
• Skill Development: Training in root cause analysis, quality tools, data analysis, and cross-functional collaboration.
• Network: Exposure to a global industrial leader and its regional ecosystem