Porter - MHS

Position Summary

Porter is responsible for assisting guests of the hotel with personalized services. Such as taking messages, arranging or give advice on transportation, business services or entertainment, or monitor guest requests for housekeeping/maintenance and luggage handling services.

• To be present at the Concierge/Reception desk or in the lobby, ready to assist guests, colleagues and visitors when requested
• Ensure collection and delivery of guest luggage and equipment in an efficient and timely manner
• Tag baggage and return the identification slips to guests
• Assists guests with luggage to the front desk
• Escorts guests to room, placing luggage in room assigned by front desk
• Delivers faxes, messages, packages and flowers to guest’s rooms
• Provide items on loan to guest and collect the items back from guest before departure
• Inform Front Desk Cashier to charge items given on loan, in case there is any charges applicable
• Ensure the efficient delivery and collection of group luggage
• Ensure that the guest has verified that all luggage has been accounted for
• Ensure safe storage and collect ticketing of guest coats and personal items
• Assist guest with Long term luggage storage requests/ Left luggage requests
• Update and file the left luggage request form/ Long Term luggage request form
• Update and file errand cards
• Transport departing guest’s luggage from the room to the lobby, then into a car or taxi after reconfirming with the guest
• Respond to guest requests and queries providing a knowledgeable, efficient and helpful information service
• Assist the Concierge on duty with his/her duties during busy periods and breaks
• Assist with answering the telephone and taking messages, transferring calls or dealing with enquiries
• Perform any other works as and when assigned by the management