MBS ASPIRE, Front Office

Job Summary

The department plays a pivotal role in orchestrating guest journeys, managing room assignments, handling billing, and coordinating with multiple teams to deliver flawless service.

Upon successful completion and performance review, ASPIRER may be placed into a junior leadership role.

Job Responsibilities

• Gain deep knowledge of Opera PMS and service standards through immersive learning and hands-on experience, ensuring you not only know the processes but understand the "why" behind every interaction.
• Build holistic knowledge through rotations across Concierge, Guest Services, Room Control, Front Office Accounts, Night Audit, Training, and Group Operations to build holistic knowledge.
• Work closely with cross-functional teams to understand how synergy creates exceptional experiences.

• Overseeing Front Office operations, ensuring every process reflects world-class standards and guest satisfaction.
• Conduct impactful pre-shift briefings that energize the team and align everyone toward shared goals.
• Collaborate across departments to ensure every touchpoint reflects harmony and service excellence.
• Review manpower allocation and overtime strategically to maintain efficiency and team well-being.
• Conduct regular audits and inspections, providing detailed insights that drive continuous improvement.
• Perform service audits to ensure every interaction meets Forbes Travel Guide standards and internal benchmarks for quality.
• Resolve guest concerns with empathy and efficiency, transforming negative feedback into memorable experiences.
• Recommend creative ideas that elevate guest experiences and unlock new revenue opportunities.
• Supervise the delivery of services so they reflect our brand attributes, core standards, and compliance requirements.
• Collect and update guest preferences, practices, and interests in OPERA to create accurate profiles that enable tailored experiences.
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
• Ensure compliance with workplace safety, hygiene, and data protection standards during daily operations.
• Champion sustainability initiatives and contribute ideas for operational efficiency and guest delight.

• Select your primary area of specialization
• Front Desk, Group Operations, Room Control, Front Office Accounts, or Training
• and become a trusted expert in your field.

• Oversee operations and lead operational audits to ensure compliance with brand standards, safety, and data protection requirements.
• Drive departmental initiatives that enhance process improvement, synergy, efficiency, productivity, and service excellence.
• Manage budgets and resources strategically, ensuring operational performance aligns with organizational goals.
• Design and deliver impactful training programmes that empower a diverse workforce and build future leaders.
• Coach team members to strengthen skills and confidence, fostering a culture of continuous learning.
• Monitor service quality through audits and guest feedback, implementing action plans to improve NPS and Forbes standards.
• Introduce and implement creative solutions that elevate guest experiences and set new benchmarks for luxury hospitality.
• Champion sustainability initiatives and leverage technology to optimize workflows.

1. Operational Expertise

1. Leadership Skills

1. Guest-Centric Mindset

1. Business Acumen

1. Innovation and Process Enhancement

Contribute creative ideas and lead initiatives that enhance efficiency and elevate luxury standards.

Job Requirements

• Diploma or Degree undergraduate in your final year of study in any discipline; or a recent graduate

• Less than 2 years of working experience

• Ambitious, forward-thinking, with leadership potential and a growth mindset
• Collaborative, confident, and thrive in dynamic team environments
• Curious and adaptable, with a desire to learn across diverse functions
• Driven by excellence and take pride in delivering exceptional service

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.