Manager/Assistant Manager (Housekeeping Operations)

Company description:

The National University of Singapore is the national research university of Singapore. Founded in 1905 as the Straits Settlements and Federated Malay States Government Medical School, NUS is the oldest higher education institution in Singapore

Job description:

Job Description

The Housekeeping Manager provides leadership and oversight of housekeeping services across the student hostels, including pest control, laundry operations, horticulture, waste management, and conservancy. The role ensures a clean, safe, and well-maintained living environment for residents by maintaining common areas and residential premises to service standards aligned with the objectives set by Housing Services and the University.

• Manage daily operations of housekeeping, waste disposal, pest control, landscaping, and conservancy to ensure cleanliness and hygiene standards are consistently maintained across the hostel.
• Provide overall strategic directions and leadership for the hostel housekeeping team, identifying areas of operational improvements / enhancements.
• Work closely with hostel property heads and term contractors to enhance living environment of student housing to create a memorable on campus experience.
• Monitor, review and make improvement on Housekeeping related feedback received promptly and effectively.
• Actively drive housekeeping team members to support on sustainability initiatives.
• Implement eco-friendly practices, such as the use of green cleaning products and sustainable waste disposal methods, promote recycling programs and reduce the hostel's environmental footprint.
• Research and adopt innovative technologies and techniques to improve efficiency and effectiveness of housekeeping services, waste management, landscape maintenance, pest control operations, and conservancy within student hostels.
• Lead, train, and manage outsourced vendors, emphasizing the importance of sustainability and innovation in daily operations.
• Monitor and optimize resource (cleaning supplies, consumables) utilization to minimize waste and reduce costs.
• Ensure vendors adhere to sustainability practices and provide innovative solutions.
• Review and improve the Standard Work Procedures for the housekeeping functions in hostel.
• Identify all areas of operational improvements / enhancements, drawing out the proposed implementation timelines, seeking approval for implementation, and monitoring the execution progress of all improvement projects till completion.
• Conduct cross-properties housekeeping audits and drive cross-properties sustainability initiatives.
• Identify potential cost savings areas through work processes or resources management.
• Maintain accurate records of meetings, inspections, inventories, and vendor agreements.
• Oversee the execution of approved housekeeping procurement activities in compliance with NUS procurement policies and procedures for all housing properties.

• Degree / Diploma in Hotel and Hospitality/Tourism, Hotel & Leisure Facilities Management or equivalent; or with relevant experience.
• At least 5 years working experience in housekeeping department.
• Willingness to work on flexible schedule on evenings and weekends, where needed.
• Proficient with MS office applications.
• Good troubleshooting and problem-solving skills and strong experience in handling outsourced business partners.
• In-depth knowledge of cleaning methodologies and regimes.
• Strong organizational, communication, planning and customer service skills.
• Meticulous, independent and proactive.