Customer Service Specialist
CLARIDEN GLOBAL PTE. LTD. Bukit Batok Full-time
Job Responsibilities
- Serve as the first point of contact for client inquiries via email, live chat, phone, social media, and other communication channels
- Lead and manage the end-to-end participant registration process, ensuring accuracy and efficiency
- Follow up on invoices and payments through phone calls and emails
- Handle vendor forms and other client-required documentation in a timely manner
- Deliver exceptional customer service and maintain a positive client experience at all times
- Raise payment requests for company expenses and assist with tracking and managing company accounts
- Oversee office administration, including procurement and inventory of office and pantry supplies
- Provide comprehensive administrative support to Management, team members, and office operations
- Assist with HR-related tasks such as candidate screening, interview scheduling, and HR documentation
- Monitor and manage customer reviews and report on customer feedback to help improve service standards
- Maintain and update LMS systems and databases with accurate invoice details and client records
- Take ownership of special projects on an ad-hoc basis, such as improving the registration system, updating the company website, or streamlining workflows
- Competitive remuneration package
- Learning & development opportunities to gain industry insights and stay ahead in a dynamic business environment
- A young, vibrant, and collaborative work culture driven by high performance and mutual support
- Strong coordination, time management, and organizational skills
- Proven ability to multitask and manage competing priorities effectively
- Excellent written and verbal communication skills
- Self-motivated, independent, and able to thrive in a team-oriented environment
- Eagerness to grow in a fast-paced and evolving organization
- Familiarity with MS Office and digital tools (e.g. Google Workspace)
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parts services in Singapore.
• 40+ years of service excellence.
• Work from 15,000 sqft factory.
• Supported by over 700+ satisfied clients.
• Training provided to ensure your success.
Key Job Requirements:
• Minimum 2 years of customer service...
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• Lead, coach and mentor the customer service team to deliver exceptional service standards.
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