Toa Payoh - Operations Executive (Support)

Operations Executive

Employment Type: Full-Time

About the Role

This role requires excellent communication skills, problem-solving abilities, and strong attention to detail.

Key Responsibilities

• Monitor live delivery operations, ensuring smooth execution and timely completion.
• Coordinate with drivers and merchants for pick-up and delivery issues in real time.
• Manage and assign driver schedules or shift allocations according to operational needs.
• Track and update delivery performance metrics and order completion reports.

• Handle escalations such as failed deliveries, missing parcels, and merchant complaints.
• Investigate operational incidents and prepare reports for management review.
• Ensure compliance with delivery SOPs and proper documentation of exceptions.

• Assist in preparing daily and weekly performance reports (delivery rates, failure reasons, etc.).
• Support in payout reconciliation, claims, and deductions for drivers.
• Maintain driver records and update system information as needed.

• Serve as the first point of contact for drivers regarding route updates, policies, or payout clarifications.
• Collaborate with merchant partners and internal teams to resolve issues quickly and professionally.
• Conduct regular briefings or reminders for drivers to ensure adherence to delivery standards.

• Diploma or Bachelor’s degree in Logistics, Business Administration, or related field.
• At least 1–2 years of experience in logistics, transport operations, or on-demand delivery platforms (e.g., Lalamove, GrabExpress, NinjaVan).
• Strong communication and coordination skills (both written and verbal).
• Proficient in Microsoft Excel, Google Sheets, and logistics management systems.
• Able to multitask and work under pressure in a fast-paced environment.
• Willing to work on shifts, weekends, or public holidays when required.

• Experience handling driver or vendor communications.
• Analytical mindset with a focus on operational efficiency.
• Familiarity with Singapore’s geography and delivery routes (if applicable).
• Tech-savvy and comfortable using backend dashboards.