Deputy Manager, Private Assets Services (AIA Investment Management)

Join us as Deputy Manager, Private Assets Services at AIA Investment Management!

The role also serves as a key point of contact for internal stakeholders, external managers and service providers, ensuring timely resolution of queries and seamless operational delivery.

In addition, the role aims to drive continuous improvement in the private assets operating model by strengthening processes, controls and documentation. Working closely with senior leadership, the incumbent will contribute to enhancing efficiency, mitigating operational risks and supporting business growth, while building strong stakeholder relationships and providing reliable operational support across private equity, credit, real estate and other private market investments.

1. Support the efficient, accurate and well-controlled running of private assets operations, working closely with internal teams, external managers and service providers to deliver timely execution and strong data integrity. Key responsibilities include:

• Review and validate capital activity, including General Partner (GP) capital call and distribution notices, capital account statements and related transactions processed in the portfolio management system, and confirm receipt of distributions.
• Administer user access for GP portals and maintain accurate, current GP contact records.
• Execute end-to-end operational activities for new managed fund launches, coordinating documentation, timelines and stakeholders through to completion.
• Oversee newly established investee funds to ensure mandatory set-up fields, records and operational requirements are completed accurately.
• Act as a day-to-day operational contact for General Partners on capital calls, distributions, undrawn commitments and related queries, ensuring timely follow-through and resolution.
• Coordinate funding requirements and process capital call payments through approved workflows and systems.
• Oversee external service providers, including data service providers, custodians, fund administrators, transfer agents and auditors, to ensure delivery against agreed timelines and service expectations.
• Support fund onboarding activities, including customer KYC, subscription documentation, commitment agreements and FATCA/CRS declarations.
• Manage capital call and distribution workflows, including support for investor notices issued by the AIA VCC to internal customers.
• Support VCC distribution planning and execution in coordination with relevant stakeholders.
• Coordinate and support fund audit activities, working with internal stakeholders and external auditors to meet timelines and information requirements.
• Resolve operational exceptions generated by the portfolio management system, escalating issues where appropriate and driving timely closure.

1. Build strong working relationships across Private Assets portfolio management teams, internal stakeholders, external managers and service providers to deliver a high-quality service experience and dependable operational support.
2. Partner with the Head of Investment Services and Head of Private Assets Services to evolve the private investments services operating model, identifying opportunities to simplify workflows, improve efficiency and strengthen controls as the business continues to grow.
3. Create and maintain clear process documentation aligned to the control environment, while contributing to continuous improvement across end-to-end private assets operations.
4. Contribute to broader Group and Company initiatives involving private assets by bringing operational insight, practical execution support and a continuous improvement mindset.

• Bachelor’s degree in Business Administration, Accounting, Banking and Finance, or a related discipline.
• At least 4 years of relevant experience in asset management, private markets, fund operations or a related private assets environment.
• Good understanding of end-to-end private assets investment operations, including controls, workflows and supporting technologies.
• Knowledge of private fund vehicles such as SICAV, Singapore unit trusts and/or VCC structures would be advantageous.
• A process-oriented and control-conscious approach, with the ability to identify improvement opportunities and support change initiatives.
• Confidence working with internal stakeholders, external service providers, fund managers or counterparties in a professional and collaborative manner.
• Strong analytical skills, with the ability to prepare clear business or financial analysis and management materials.
• Strong written and verbal communication skills, with the ability to work effectively across functions and levels of seniority.
• Advanced proficiency in Excel, Word and PowerPoint; experience with eFront would be an advantage.
• Comfortable working in a fast-paced environment, with a high standard of quality, accuracy and accountability.
• A collaborative, proactive and adaptable working style, with a strong sense of ownership and a desire to learn and grow.

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