Service Advisor

Benefits:

• Opportunities for career growth and professional development.
• Performance-based bonuses
• Yearly appraisal for promotion and increment
• Positive company culture – open and transparent communication, diversity and inclusion

Responsibilities:

• Perform test ride (bike)
• Provide knowledgeable advice and recommendations on motorcycle maintenance and repair services based on manufacturer guidelines and customer needs.
• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs
• Communicate with customers regarding service timelines, updates, and any additional repairs or maintenance needed
• Generate quotations, invoices and process payments accurately
• Follow up with customers after service completion to ensure satisfaction and address any additional needs.
• Any other duties as assigned by Manager

Requirements:

• Excellent communication and interpersonal skills
• Customer-focused attitude with a commitment to delivering exceptional service
• Minimum class 2A license with 1 year riding experience