Customer Service (Bank) - 6 months contract - Geylang

Responsibilities:

• Manage written-off portfolio to meet the individual and team performance targets.
• Contact Customers to negotiate payment arrangement that will ensure maximum recovery and reduce credit lost for the bank.
• Review Customers’ profiles and recommend appropriate remedial actions, including legal actions, composite settlement negotiations, recommend for SKIP tracing and/or bankruptcy.
• Deliver excellent quality service to Customers to achieve total Customer satisfaction.
• Resolve and follow up on Customer complaints and queries within stipulated timeframe.
• Proactively identifies issues, irregularities and emerging risks, takes swift action to provide resolution.
• Ensuring compliance with Group Policy and Standards, local laws and regulations of the Bank.
• Responsible for preparation of letters (i.e. Reminder Letters, Statement of Account, Settlement Letter etc.)
• Engage in digitalisation and leverage on data analytics tools to provide contextualised insights, and to improve performance and processes.
• Drive and provide support on continuous improvements and achieve best practices, using Agile Methodology, digital innovation, automation and proactively work towards risk mitigation.
• Work and collaborate with team to achieve team’s goals and performance.

Requirement:

• Bachelor’s degree in Banking, Finance or in related field.
• Minimum 6 months of experience in Credit Analyst or related role.
• Must have excellent proficiency in Microsoft Excel.
• Able to work in a fast paced and rapidly changing environment.
• Good organizational and time management skills.

Interested Applicants, please email your resume to rupa.kankariya@manpower.com.sg (R1441955), stating the position as the subject title in the email. All Applications will be handled with strict confidentiality.