[ref. s04650024] Pasir Ris - Senior service coordinator

About the Role

We are seeking a proactive and detail-oriented Service Coordinator / Senior Service Coordinator to support our daily service operations. This role is key to ensuring seamless coordination between customers, engineers, and internal teams, delivering efficient service and a positive customer experience.

• Serve as the main contact point for customer enquiries and complaints via phone, email, or fax, ensuring timely follow-up and resolution.
• Prepare and process quotations, job orders, and service charge documentation.
• Schedule and prioritize customer service requests based on urgency and available resources.
• Coordinate with field service engineers, subcontractors, customers, and relevant authorities to ensure services are completed on schedule and to customer satisfaction.
• Maintain accurate service documentation, including reports, customer feedback, and service records, and ensure all data is updated in the system.
• Track service history and follow up with customers to confirm satisfaction after service completion.
• Provide regular account updates and progress reports to the Service Manager, Assistant Service Manager, or Lead Coordinator.
• Monitor recurring service issues or complaints and suggest process improvements to enhance service delivery.
• Identify potential opportunities for follow-up services, upgrades, or maintenance based on customer needs.
• Support customer audits and inspections by preparing and providing necessary documentation.
• Handle administrative tasks such as preparing service request forms, purchase orders, and shipping documents.
• Arrange travel bookings and air ticket reservations when required.
• Manage material and parts requisition for subcontractors, technicians, or engineers.
• Ensure all records, schedules, and filing systems are well maintained and organized.
• Coordinate project and service schedules for all service personnel.
• Manage warranty claims for various equipment.
• Perform other ad-hoc duties as assigned by the Manager.

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Strong coordination and communication skills.
• Organized, detail-oriented, and able to multitask effectively.
• Customer-focused with a proactive and problem-solving approach.

• GCE ‘N’ / ‘O’ / ‘A’ Level with 3–4 years of relevant working experience, OR
• Diploma in Business Administration or equivalent with 1–2 years of related working experience.