Toa Payoh - Customer Support Specialist – Web & Chat Platforms - Geylang Bahru

apartmentPERSOL placeToa Payoh scheduleFull-time calendar_month30/10/25

Leading Utilities Group company

Duration: 12 months extendable/convertible

Working Location: Kallang Sector

Working hours: 08.00am – 5.00pm, 08.30am – 5.30pm, 09.00am – 6.00pm, 10.00am – 7.00pm (Monday to Friday) & Alternate Saturday: 08.00am – 12.00pm, 08.30am – 12.30pm, 09.00am – 1.00pm

Job Responsibilities

Manage customer’s enquiries from our digital platform (Webforms & Chats) and ensure customer enquiries are resolved to achieve customer satisfaction
Simultaneously handle multiple chats
Provide appropriate solutions and alternatives timely to meet the KPIs.
Handling customer's enquiries and complaints (High consumption, bill presentation, account opening and termination, bill adjustment etc.)
Payment arrangement (dunning block, instalment plan, payment deferment etc.)
Other ad-hoc duties as assigned

Job Requirements

At least 1 years of relevant work experience in customer service and handling chat enquiries
Strong customer service skills
Excellent communication, written and interpersonal skills
Ability to multitask, organize and prioritize work
Ability to work independently while being a cohesive team member

Interested candidates, please click "APPLY" to begin your job search journey and submit your CV directly through the official PERSOL job application platform - GO Mobile.

Contact number: 8189 1194

We regret to inform that only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy.

PERSOL Singapore Pte Ltd • UEN No. 200007268E• EA License No. 01C4394• Reg. • R1981246 • Bertram Lee Kian Hui

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