Bukit Batok - Senior Executive, Student Services Centre and Admissions (Office of Academic

ABOUT THE NATIONAL INSTITUTE OF EDUCATION (NIE)

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Overview

NIE invites suitable applications for the position of Senior Executive, Student Services Centre in the Office of Academic Administration & Services.

The Student Services Centre (SSC) delivers high-quality, integrated services that support students from admission through graduation and beyond. We are looking for a motivated and service-oriented individual to join our SSC. The successful candidate will play a key role in supporting students and alumni by delivering efficient, accurate and high-quality services.

Responsibilities

You will oversee a comprehensive suite of student-facing services, ensuring seamless operations, high service standards, and a consistently positive experience for students, alumni, and faculty. You will lead process improvements, champion service innovations, and guide the team to deliver accurate, timely, and student-centric solutions across admissions, scholarships, financial assistance, insurance schemes, and other key service areas.

• Attend to a wide range of student and alumni enquiries via counter, email and phone, providing timely and accurate assistance.
• Deliver quality frontline services such as fee collection, issuance of status letters, and replacement of certificates and transcripts.
• Process payments received via bank transfer and at the SSC counter, and update records in the SAP system.
• Maintain and update SSC-related information in the NIE Student Portal.
• Support student admissions and matriculation exercises, including student pass processing, student concession card applications and document verification.
• Administer Medical, Group Personal Accident (GPA), and Group Hospital & Surgical (GHS) insurance schemes — including claims handling, budgeting and invoice processing.
• Assist in administering student scholarships and financial assistance schemes — from application calls, checking for completeness of documents and eligibility checks to processing and award.
• Support the SSC Manager in preparing the SSC annual budget.
• Assist the Budget Manager with departmental budgeting matters.
• Participate in ad hoc projects and initiatives
• Undertake any other duties as assigned.

• A Polytechnic Diploma.
• At least 2 – 3 years of relevant experience in providing a broad range of student services within a university or similar educational environment.
• Service-oriented, with a strong passion for delivering excellent customer experiences to students and alumni.
• Excellent interpersonal and communication skills, with the ability to build and maintain positive working relationships.
• Strong organisational skills with the ability to multi-task, prioritise effectively, meet deadlines, and produce accurate, high-quality and detail-oriented work.
• Possess strong analytical and problem-solving abilities, with sound judgement and the ability to make timely decisions.
• Proficient in Microsoft Office applications
• Experience with process automation or Robotic Process Automation (RPA) tools will be an advantage.
• Demonstrates professionalism, discretion, and adherence to institutional policies and confidentiality requirements.
• This role requires overtime support once a week. We are seeking a candidate who is flexible and can adapt to varying schedules as needed.

Closing Date

31 October 2025. We regret that only shortlisted candidates will be notified.=

Other Information

NIE staff can take chartered buses at their own expense from or near their home to the NIE campus. This is subject to the availability of seats.