Customer Service Executive (Freight Forwarding)

apartmentSmarthire by SEEK placeBedok scheduleFull-time calendar_month14/4/26

Our client is seeking a Customer Service Executive (Freight Forwarding) to join their team!

Our client is an affiliate of a leading transportation company and play a pivotal role in shaping the future of our logistics operations. This role offers the chance to leverage your skills in customer service and logistics, all while contributing to the growth of a rapidly expanding company.

About Our Client

Our client strategically located in the vibrant eastern side of Singapore, is not just a freight forwarding company; it's a gateway to global markets. We pride ourselves on our commitment to excellence and innovation, making us a preferred partner for businesses worldwide.

Other Information

Working Day: 5 days
Working Hour: 830am-530pm / 9am-6pm
Working Location: Changi Logistics Centre
Salary Range: $2500-$3,200
14 days Annual Leave, AWS, Performance Bonus, Variable Bonus

What you'll be doing?

Ensure Customer Satisfaction: Use your expertise to deliver top-notch service, aiming for maximum customer satisfaction and identifying new opportunities.
Maintain Quality: Uphold consistent quality control, standardize procedures, and set clear customer service expectations.
Customer Interaction: Engage with customers to provide accurate information and handle inquiries, concerns, and requests related to quotations and operations.
Handle Shipments: Manage shipment activations, coordinate with customers for various shipments, and liaise with overseas agents for shipment activities.
Document Management: Complete all required documentations on time, ensuring a smooth import and export process.

Who are they looking for?

Experience: At least 2 years of experience in the freight forwarding or a related field, especially in import and export duties.
Education: At least Diploma in Logistics / Supply Chain / Freight Forwarding / Shipping or any relevant.
Team Player: A team player with excellent communication skills, able to work independently and under pressure.

Why should you consider this opportunity?

Our client offers an attractive remuneration package and other benefits, such as:

A 5-day work week with flexible working hours
Attractive remuneration package including basic, AWS, variable bonus, and performance bonus
Opportunities for career advancement and training
Comprehensive medical and insurance coverage
Dental benefit and participation in company events

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us! We welcome candidates from all backgrounds and experiences to apply.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

Jobs DB Singapore Pte Ltd | 24C2640

Lim Jun Yao | R25129737

#SmartHire

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