[ref. v59529501] Customer QA Assistant Engineer - Toa Payoh

Objectives of the position:

This includes necessary communication with all stakeholders (Customer, Supplier, Customer Service, Production Planning, Supplier Management, Logistics).

Knowledge in cable testing or Electrical & Electronic (E&E) product testing, along with an understanding of technical specifications, will be required to comprehend customer complaints (both technical and logistical) and provide appropriate advice for resolution.

Key Responsibilities:

1. Manage Customer Complaint Processes:

• Acknowledge the complaint
• Update the complaint in SAP & Customer complaint log
• Track the complaint & Close the complaint once actions are completed
• Summarize complaints for monthly reporting (LOS & Q-reporting)
• Properly handle customers’ needs by providing accurate and timely information on inquiries related to cable standards, test reports, and complaint handling

1. Track Supplier Quality:

• Conduct incoming inspections when required or prompted by customer complaints
• Update results in the SAP system and release inspected lots according to the defined usage decision
• Generate Supplier Corrective Action Requests (CAR) and track corrective actions by liaising with the supplier

1. Compliance with Standards:

• Familiarize with and comply with international cable testing standards and procedures
• Contribute to achieving company and department KPIs through due diligence, duty of care, and personal accountability for quality assurance in all tasks

1. Liaise with Stakeholders:

• Effectively close customer complaints by liaising with relevant stakeholders

1. Maintain Records:

• Maintain records in SAP and other relevant records

1. Operate Laboratory Test Equipment:

• Operate laboratory test equipment when required for the validation of complaints

1. Assist with Customer Technical Enquiries:

• Assist with product test reports, RoHS, REACH, and CE inquiries

1. General Assistance:

• Assist in other day-to-day activities related to the QA department as assigned by your superior

Skills & Qualification:

• Min. Diploma in Engineering (Electronics / Electrical) or equivalent
• Min. 1 year of experience in electrical / electronic product testing and qualification
• Knowledge in ISO 9001: 2015 QMS standard will be added advantage
• To be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
• Prior experience in SAP system is required for this role.
• Knowledge of cable product testing is an added advantage
• Good customer handling skills and able to communicate to all levels in the organization
• Proficient in Microsoft Words, Excel & Power point
• Addresses present issues immediately and independently
• Possess self-confident and willing to share opinions and expertise in discussions
• Anticipate potential problems and takes action to avoid crisis
• Provide support to colleague in the Department and work as a team to achieve Department goals and targets

Mon to Fri 8.30am to 5.30pm