Centre Admissions Manager

About The Role

We are looking for a sales-driven, personable, and well-organized Centre Admissions Manager to join our team. This is an exciting role that sits at the heart of a large, fast-growing centre, working closely with the Centre Principal to drive enrolment growth, manage parent relationships, and support day-to-day administrative operations.

You will be the first point of contact for prospective families and play a key role in guiding parents through their decision-making journey, converting enquiries into enrolments, while ensuring smooth operational support for the centre.

Key Responsibilities

Working closely with the Centre Principal, you will be responsible for:

• Attend to all phone, online, and walk-in enquiries in a professional and timely manner
• Arrange and conduct school tours (physical and virtual)
• Proactively follow up on enquiries and leads, addressing parents' questions and concerns
• Drive enrolment by converting leads into confirmed registrations
• Manage the full student enrolment and withdrawal process
• Maintain accurate enrolment records and enrolment-by-date tracking
• Report on registration figures during monthly sales meetings

• Maintain and update CRM systems with accurate and timely information
• Build strong relationships with prospective and existing parents
• Assist the Centre Principal in handling and resolving parent feedback or complaints
• Suggest and implement retention strategies to reduce churn based on parent's feedback

• Handle purchases such as uniforms and cots
• Liaise with school bus operators to manage transport arrangements
• Support centre operations with administrative and coordination tasks as required

• Support the promotion and marketing of the school
• Organise and attend marketing events such as Open House (including occasional work outside contracted hours)
• Assist with on-ground execution of centre marketing initiatives

• Minimum Diploma qualification with 2 - 3 years of work experience in sales, customer service, admissions or business development
• Experience in the education or childcare sector is an advantage
• Sales-driven mindset with a warm and professional approach to parents
• Strong written and verbal communication skills
• Results-oriented with a proactive and hands-on mindset
• Strong organizational skills with the ability to multitask effectively
• Team player who works well in a fast-paced, people-focused environment