Senior Manager, Customer Support (APAC)

An exciting Regional Customer Support Lead has just become available at one of the most established and reputable leaders in power solutions manufacturing. This is a role for someone who has strong customer support/service experience in the semiconductor industry.

In this business-critical role, you will be responsible for managing the Customer Support operations and team across APAC region.

Key Responsibilities:

• Oversee customer service and sales support teams across APAC.
• Direct all regional customer support activities, ensuring reliable execution from quotation through fulfillment and billing.
• Work in close alignment with sales and commercial teams to embed excellent support.
• Advance standardized processes, digital tools, and service governance across the region
• Assess performance indicators and customer inputs continuously to refine service quality and consistency.

To succeed in the Regional Customer Support Lead role, you will need a strong background in customer support (pre-sales/ post-sales) within Electrical or Semiconductor manufacturing.

Key Requirements:

• Minimum 8 years of relevant work experience in customer support/service.
• Bachelor’s degree in Business or related discipline.
• Prior experience in leading a team will be preferred.
• Well versed in electrical or semiconductor manufacturing.
• Strong communication, presentation and interpersonal skills
• Commercially focused with a problem-solving mindset

Apply today or email to discuss this new opportunity at [email protected]

EA Licence: 18C9146

Company information

Company UEN: 201733938H

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