Customer Service Executive

We are looking for a proactive and customer-focused Customer Service Executive to join our logistics team. The ideal candidate enjoys building strong customer relationships, thrives in a fast-paced environment, and takes pride in ensuring smooth end-to-end logistics operations.

1. Customer Engagement & Service Excellence

• Serve as the primary point of contact for customer inquiries and logistics requirements.
• Ensure all instructions, service levels, and contractual commitments (SLA/CA/rate agreements) are clearly understood and executed.
• Maintain positive customer relationships while promoting company services to support revenue growth and service-level improvement.
• Plan, monitor, and follow through on shipment and delivery schedules according to SOPs and work instructions.

1. Administrative Duties

• Accurately update all required information in both internal and customer systems.
• Respond promptly to emails, calls, and meeting requests from customers, colleagues, and management.
• Prepare timely and accurate billing in accordance with agreed rates, credit terms, and performed activities.

1. Operational Coordination

• Coordinate with warehouse teams on inbound and outbound inventory movements.
• Assist in verifying physical stock against system data to ensure inventory accuracy.
• Arrange trucking requirements and coordinate scheduling with the transport team and external partners.

1. Management Support

• Complete assigned tasks and instructions from management accurately and on time.
• Provide timely reports and updates to support decision-making by senior management.
• Demonstrate strong time-management skills and maintain professional work standards at all times.

• Minimum 2 years of working experience, preferably in logistics or customer service
• Strong communication and interpersonal skills
• Detail-oriented with excellent planning and coordination abilities
• Able to work independently and collaboratively across teams
• Able to join immediately