Customer Service (Vocational Licence and Service Excellence)

Our client is a local firm in Singapore.

Customer Service Executive (Vocational Licensing)

• Manage and respond to public feedback related to vocational licensing matters through outbound calls and email correspondence.
• Communicate professionally with members of the public and provide clear, accurate written responses.
• Collaborate closely with internal departments and external stakeholders to investigate and resolve feedback cases promptly.
• Utilize Microsoft Office, Outlook, and internal systems to document, track, and manage cases effectively.
• Ensure all feedback is handled in accordance with established guidelines and service standards.
• Perform other administrative and ad hoc duties as assigned.

• Diploma qualification or higher.
• Strong verbal and written communication skills in English.
• Prior experience in customer service, contact center, or customer relations roles is preferred.
• Customer-focused with strong interpersonal, problem-solving, and organizational skills.
• Able to work independently as well as collaboratively in a team environment.

• Comprehensive on-the-job training for internal systems and processes.

By submitting any application or résumé to us, you will be deemed to have agreed and consented to us disclosing your personal information to prospective employers for their consideration.

PDPA requirements on collection, use and disclosure of personal data are not applicable to EAs that are collecting such information, as it is a regulatory requirement.

We regret to inform you that only shortlisted applicants would be notified

Nicholas Chan | EA Personnel No.: R1874725