AIX Field Service Engineer - Tampines
Applied Materials Tampines Full-time
Key Responsibilities
- Identifies areas for improvement to drive continual improvement for digital tools. Globally the AIX Field Service Engineer serves as the main point of contact for customer site digital tools.
- Internally explains difficult or sensitive problems building consensus with team and customers.
- Supports complex problems looking for new ways to solve problems using numerous sources of information and data analytics.
- Responsible for model propagation and dashboard configuration. Monitors signals for short and long term trends. Main point of contact for all digital tool issues within site and with HQ.
- Provides mentoring on troubleshooting methodologies learning new tools and processes. Understands BKM modeling techniques.
- Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities. Have knowledge of Applied' s digital products and applications.
Knowledge of Equipment and Fab Operations.
Business Expertise- Understands key business drivers; uses this understanding to accomplish own work.
- No supervisory responsibilities but provides informal guidance to new team members.
- Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents.
- Uses Applied Problem Solving Technique for the issue resolution framework.
- Impacts quality of own work and the work of others on the team; works within guidelines and policies
- Explains complex information to others in straightforward situations.
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