IT Manager (Hotel) - Geylang
Millennium Hotels and Resorts Geylang Full-time
Duties & Responsibilities
- Deploy IT infrastructure and network standards, procedures, and drive implementation and maintenance across Singapore hotels, to ensure the stable operation of the organization’s IT assets.
- Manage and support all IT information systems.
- Coordinate, supervise, and work alongside Level 1 IT engineers.
- Provide Level 2 IT support for the assigned hotel.
- Manage and drive special projects or initiatives for the hotel / group as assigned.
- Provide availability, maintenance and ongoing support to ensure strong and stable network infrastructure for the hotel; including routers, switches, hubs, UPSs etc.
- Oversee the administration of user accounts, permissions, and access rights.
- Standardizing IT applications, systems and assets, act as the gatekeeper of documented and mapped infrastructure & application standards. Streamlining the processes to promote and drive a best practice to improve quality delivery environment.
- Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the network and infrastructure, ensure vendor adherence to established customer service levels.
- Work with and support business stakeholders to plan and manage business solution, providing availability, maintenance and ongoing support to the business applications. Streamline the processes to promote and drive a best practice to improve quality delivery environment.
- Keep abreast of all applications and functional changes and inform the business stakeholders and users. Collect and record any enhancements that are required by the stakeholders, support the feasibility studies.
- Analyze and report on problems trends and root causes. To coordinate with the vendor to resolve any issues/problems with the business applications, ensure vendor adherence to established customer service levels.
- Formulate and develop standard IT guideline for configuration, operation and maintenance procedure related to various application systems.
- Support the establishment of an appropriate business resilience capability including development and oversight of the periodic testing of the Disaster Recovery Plan (DRP).
- Ensure meeting of Group’s security standard, IT standards, and PCI requirements relating to all aspect of IT infrastructure.
- Manage and ensure effectiveness of servers, including e-mail, file & print, and backup servers, and their associated operating systems and software
- Manage and ensure effectiveness of security solutions, including firewalls, anti-virus solutions, and intrusion detection systems
- Manage customer expectations and drive adoption of IT operating and security policies and procedures. Attest all processes meet with security and regulatory requirements.
- Work with different IT functions to address external / internal audit gaps identified within the timeframe committed.
- Develop, implement and maintain policies, procedures and associated training plans for network resource administration and appropriate use.
- Manage respective vendors to ensure projects are implemented and delivered according to agreed timeline, schedule, design, plan and cost.
- Contribute and participate in new business application projects.
- 2-3 years of experience in a similar capacity.
- Bachelor's degree in Computer Science, Computer Technology or the equivalent.
- Able to lead a team and also be a good team player. Possess good interpersonal skills to liaise with various stakeholders.
- Good command of written and spoken English.
- Hands-on experience in hospitality industry related infrastructure, applications, network and enterprise systems management, project management would be an added advantage.
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